MoolishContact
Contact Moolish support
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Moolish has one front door for every question: [email protected]. The Moolish team reads it, and replies go to the address you wrote from.
| If you need to… | Write to | Useful to include |
|---|---|---|
| Ask how a signal, timeframe, filter or Chain works | [email protected] | The filter or Chain you are building, with the timeframe of each card or step |
| Report a bug or a missing or late alert | [email protected] | The symbol, the exchange and market, the timeframe, the time you expected the alert, and the alert channel |
| Get help with your account, trial or plan | [email protected] | The email address you signed up with. Never send your password |
| Make a privacy request about your data | [email protected] | The email address on the account and what you would like us to do |
| Report a problem with a method page | [email protected] | The link to the listing and what is wrong with it |
What to expect after you write
We answer by email. We do not publish a guaranteed response time, because we would rather not promise a number we cannot keep, and we do not run live chat or a phone line. A short, specific message gets a faster and better answer than a long general one, so put the one thing you want to know in the first sentence.
If your question is about a missing alert, the most useful thing you can send is the exact bar you expected to fire on. Moolish detects conditions on the closed bar, so a message such as “I expected Buy Setup 9 on the 1D for this symbol at this daily close” lets us check the same bar on our side.
What we cannot help with
- Trading decisions. Moolish is a scanner and an alerting tool. We cannot tell you whether to buy or sell, how large a position should be, or whether a setup will work.
- Passwords and secrets. We will never ask you for your password, an exchange API secret or a seed phrase. Do not send them, even if a message that looks like it came from us asks.
- Anyone else’s account. We can only discuss an account with the email address registered to it.
Legal and policy pages
The rules that apply to using Moolish are written out in full and kept up to date on their own pages:
- Terms of Service: accounts, acceptable use, alerts, methods, trials and cancellation.
- Privacy Policy: what we store, why, and how to ask for it to be removed.
- Disclaimer and Risk Disclosure: why nothing on Moolish is financial advice.
To learn how the product works before you write, start with the guides, or look up an unfamiliar word in the glossary.