Legal

Terms of Service

Last updated: October 26, 2026

Thank you for using Moolish. We built it so you can define a market setup once and get told exactly once when it completes. Because we cannot know every customer personally, we need a few ground rules. These are them. We have tried to keep them readable; please actually read them.

When we say “Moolish”, “we”, “our” or “us”, we mean the operator of the Moolish service. When we say “Services”, we mean the moolish.com website, the Moolish web application, the alerts we send, the methods and anything else we provide. When we say “you”, we mean the person or organisation that owns an account or otherwise uses the Services.

By using the Services you agree to these Terms, to our Privacy Policy and to our Disclaimer & Risk Disclosure, which is part of these Terms. If you do not agree, do not use the Services.

1. Account terms

• You must be at least 18 years old and legally able to enter into a contract to use the Services.
• You must provide a valid email address and keep it current. We use it for login, security notices and the alerts you configure.
• You are responsible for keeping your password, session and any webhook addresses or Telegram tokens you store in Moolish secure, and for everything that happens under your account. Tell us immediately at [email protected] if you think your account has been compromised.
• One person may not share a single account with others, and you may not create accounts by automated means or to evade limits, bans or a free trial that already ended.
• You must be a human. Accounts registered by bots are not allowed.

2. Acceptable use

Use the Services for what they are for: scanning markets and getting alerts. Do not use them to:

• break the law, or help anyone else to, including market manipulation, fraud, money laundering or evading sanctions;
• scrape, bulk-download, resell or redistribute market data, scan results or Method content obtained through the Services, except for your own personal or internal use;
• reverse-engineer, probe, overload or interfere with the Services, bypass rate limits or plan limits, or access data or accounts that are not yours;
• send spam, harassment or abusive messages through alerts, webhooks or any other feature;
• impersonate Moolish, our team or another user, or suggest that we endorse you or your trading results.

We may apply fair-use limits (for example on the number of chains, markets, alerts or API calls) and may throttle or suspend accounts that exceed them or that threaten the stability of the Services for others. We will try to warn you first where practical.

3. Alerts, data and automation

Alerts are delivered on a best-effort basis. They can be late, duplicated, missing or based on data that later turns out to be wrong. Market data comes from third-party exchanges and providers that we do not control. Nothing in the Services is financial advice. The full version of this warning is in our Disclaimer, and you agree to it.

If you connect Moolish alerts to any system that places orders or moves funds, you do so entirely at your own risk and you are solely responsible for every order that system places. We never hold your funds, exchange API keys with trading permissions, or private keys, and we do not want you to give them to us.

4. Methods

Moolish includes a library of scanning methods (“Methods”) that we build and maintain. A Method is a set of technical conditions on price and volume, such as a TD Sequential count, a volume tier or a candlestick pattern, that the Services check on market data and alert you about. Users cannot publish or sell Methods to other users.

When you subscribe to a Method, you get a licence to run it inside the Services for your own use while your account is active and the Method remains available. You may not copy, resell or republish it. Methods describe market conditions; they are not recommendations to buy or sell, and we do not promise that any Method is accurate or profitable.

We may add, change, replace or retire Methods at any time. When we replace a Method, we try to move existing subscriptions to its successor so your alerts keep working.

5. Your content and our content

Everything you create in Moolish, such as chains, candles, presets, watchlists, chart drawings and notes, belongs to you. We claim no intellectual-property rights in it. We access it only to run the Services, to help you when you ask, or as our Privacy Policy describes, and we will never sell it. You are responsible for what you create and must have the rights to anything you upload.

The Services themselves, including the software, the scanning engine, the design, the names “Moolish” and “moo when it matters”, our logos and all built-in Methods, indicators, patterns and presets, belong to us or our licensors and are protected by copyright, trademark and other laws. You may not copy, modify, distribute, sell or lease any part of the Services, or use our name or logo in a way that suggests endorsement, without our written permission. Feedback you send us may be used without any obligation to you.

6. Trials, payment and refunds

• Every new account gets one 7-day free trial when it signs up. No credit card is required to start it. At the end of the trial you can choose a paid plan or your account will be limited to the free tier (if one is available) until you do. Paid plans themselves carry no trial: buying one is charged at the time of purchase.
• You can pay for Pro in two ways, through our payment processor. A subscription is billed in advance every month, every 3 months or every 12 months, as you choose, and renews automatically until you cancel. A one-time pass pays for 3 or 12 months up front and never renews; when it ends your account returns to the free tier unless you buy again. Prices are shown on the website in the currency stated and exclude any taxes you are required to pay.
• We do not switch or prorate a running plan. To move to another term, cancel the current one; it runs to the end of the period you paid for, then buy the new term. A one-time pass bought while another pass runs adds its months on.
• If a payment fails we will let you know and retry. If it keeps failing we may limit or suspend paid features until it succeeds.
• 30-day money-back guarantee. If you are not happy with Pro, email [email protected] within 30 days of your first Pro payment, subscription or one-time pass, and we will refund that payment in full, no questions asked.
• Later payments. Payments after the first, including renewals, are not refunded for partial periods: cancel a subscription before its renewal date and you are not charged again. If you were charged in error or billed after cancelling, email us and we will put it right. Nothing here limits refund rights that consumer law gives you.

7. Cancellation and termination

• You can cancel at any time from your account settings or by emailing us. You alone are responsible for cancelling; a message to support asking us to cancel counts. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.
• You can delete your account at any time. Deleting your account removes your content and personal data as described in the Privacy Policy. Deletion is permanent; we cannot recover a deleted account.
• We may suspend or terminate your account, with or without notice, if you break these Terms, if we are required to by law, or if your use harms the Services or other users. We may also suspend an account that has been inactive and unpaid for an extended period after warning you by email.
• Sections 5, 9, 10, 11, 12 and 13 survive termination.

8. Changes to the Services and prices

We are constantly changing Moolish: adding markets, data sources, indicators and features, and sometimes removing ones that are not working. We may change or discontinue any part of the Services at any time. If a change materially reduces what you paid for in the current period, tell us and we will work it out with you. We may change the list price for new purchases at any time. A subscription that is already running keeps the price it started at for as long as it stays active, and a one-time pass is paid in full up front, so a list-price change never touches a Pro plan you already pay for. The new price applies only to purchases made after the change, including a new term you buy after cancelling.

9. No warranty

We work hard to make Moolish fast, accurate and reliable, but we cannot promise it. The Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. We do not warrant that any alert, scan, statistic or Method will be timely, accurate, complete or profitable, or that the Services will meet your requirements. See the Disclaimer.

10. Liability

You expressly understand and agree that, to the fullest extent permitted by law, Moolish and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential or exemplary damages, or for any loss of profits, trading losses, loss of data, missed or late alerts, loss of goodwill or the cost of substitute services, arising out of or in connection with the Services or these Terms, however caused and under any theory of liability, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability to you for all claims relating to the Services in any twelve-month period will not exceed the amount you paid us for the Services in that period, or, if you paid nothing, the minimum amount that applicable law requires. If you live in a jurisdiction that does not allow some of these limitations, they apply to you only to the extent permitted there, and nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

In short: use Moolish at your own risk. Trading decisions are yours.

11. Indemnity

You agree to defend and hold us harmless from any claim, loss or expense (including reasonable legal fees) arising from your content, your use of the Services, your trading or automation, or your breach of these Terms or the law.

12. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which the operator of Moolish is established, without regard to conflict-of-law rules, except where mandatory consumer-protection law in your country of residence says otherwise. Before starting any formal proceeding, you agree to contact us at [email protected] and give us 30 days to try to resolve the dispute informally. Any dispute that cannot be resolved that way will be brought in the courts of that jurisdiction, unless mandatory law gives you the right to sue elsewhere.

13. Everything else

• These Terms, the Privacy Policy and the Disclaimer are the entire agreement between you and us about the Services and replace any earlier agreement.
• If any part of these Terms is found unenforceable, the rest stays in force.
• If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• You may not transfer your account or these Terms to anyone else without our consent; we may assign them in connection with a merger, acquisition or sale of the Services, and will notify you if we do.
• We may update these Terms. The date at the top tells you when. For material changes we will notify you by email or in the app before they take effect. Using the Services after a change means you accept it.

Questions about these Terms: [email protected].

Parts of these Terms are adapted from the 37signals policies, used under CC BY 4.0.